Susan Cain mixes several persuasion ideas together in her examination of The New Groupthink which is the label she invents to describe the interpersonal counterpart to the virtual social world of Web 2.0: Let’s collaborate! Just as everyone is friended at Facebook, so too at work where we toil in teams. Cain notes that introverts do not thrive in The New Groupthink and this suppresses creativity and inventiveness in a group of people noted precisely for their creativity and inventiveness, those introverts.
Introverts are people who need little external stimulation whether from other people or the environment – a little goes a long way for introverts especially compared to extroverts who always want to turn the dial to 11. That dimension of introversion-extroversion is normally distributed which means that about 15% of people have the trait; across a wide variety of situations they will show their introversion. Thus, true introversion is rare compared to everyone else. About 85% of people are comfortable in a stimulus rich context, filled with other people, noise, and activity with those top 15% extroverts leading the way.
Just making that observation that 15% prefer solitude while the remaining 85% do not goes a long way to explaining the success of the social web with Facebook, Groupon, and on and on. The Law of Large Numbers, right? And it also explains the power of norms with either prescriptive (should) or descriptive (how) admonitions about how we roll around here. Persuasion plays rooted in a social Local fall like ripe fruit from the Tree of Change.
In her defense of introversion, Cain focuses upon creativity and invention. She correctly notes the failure of brainstorming as a social tactic for making the next New New Thing. You gather your group, engage in the tactics of brainstorming, and voila, out pops an iPhone, Google, or even a Cabbage Patch Doll. That’s the popular myth about brainstorming. A group of just folks can harness creativity with one of those Wisdom of the Crowd tactics and deliver brilliance or at least market share.
Except if you read the brainstorming research you find that it fails. It’s instructive to watch videotapes, listen to audiotapes, or merely read a transcript of brainstorming groups. Almost all the time someone will introduce an idea during the session that is ignored or just politely acknowledged, but just a drop of thinking in the river of discussion. Then, later, a more popular member of that group will light up with a brainstorm and propose this fabulous idea . . . and you guessed it . . . that is the same as that earlier idea. The group grabs the light from the popular brainstormer and believes the process works. The Creativity of the Crowd!
Given human nature and limited information processing capacity, people think brainstorming does something when it’s just a persuasion tactic after all, along with virtually all that Wisdom of the Crowd crowing. Group creativity rarely exceeds the best individual, but does make the rest of us feel better about ourselves through misattribution and limited information processing. Think of all the people at Apple who must think they were fundamental to the invention of the iPhone.
So, Cain is correct to criticize The New Groupthink as a Local that kills introverts and their contributions along with fooling everyone else into believing the New Groupthink makes things better when it only makes people comfortable. I wish she did not use the label, New Groupthink. She must realize that persuasion science has that word in its technical vocabulary because she’s read the brainstorming research which is a group variable, just like Groupthink. Like many other pop press writers, Cain takes technical words and bends them to her own purposes which may sell a book but serves to obscure and confuse good and useful ideas. Thus, she wields the New Groupthink as a kind of insult rather than as a scientific tool. Her New Groupthink describes the Facebook Mob, but there’s the scientific Groupthink – a different animal.
Groupthink is an interesting and well-studied persuasion effect in group settings. As I’ve noted before, some bright and educated people badly misuse it and wield it as a metaphor when you can use it as a persuasion tactic. Groupthink explain how and when small collections of people can interact in biased ways that leads to destructive outcomes. Individuals in these groups stop thinking and talking critically, converge on a popular consensus, and hold fast even in the face of failure. The norm becomes more important than the outcome.
When individuals are in groups, they think differently about everything – themselves, the other people, the situation, the task. Thus, mere group is an independent variable in the social environment that shapes the way you think, feel, or act. People in groups can feel the pressure of norms, real or perceived, and bend themselves to fit rules that may not exist in other people’s minds. They can misattribute other people’s actions and assume there’s more consensus than truly exists. Critical thinking becomes heresy. And, it’s all in your head.
Scientific Groupthink is an interesting and well-documented persuasion effect and it has nothing to do with Cain’s New Groupthink and the Facebook Mob crushing those quiet, but productive, Introverts. Her unfortunate title may help sell a book or a position, but it obscures proven and practical information. Too, she mixes distinct personality and situational factors – introversion, groups, social media, creativity, productivity – into a mash of meaning that suits her purposes, but misreads both science and reality. It’s a FauxItAll approach that hides more than it reveals.