Best Practices or Market Forces ie Source or Receiver
11th May 2012
Here’s an interesting WSJ article that looks at American health care delivery and divides it into two well known camps: Best Practices or Market Forces. The Best Practices approach argues that experts should acquire scientific knowledge, evaluate its quality, then define Best Practices that should be delivered throughout the system for both providers and people. Market Forces argues instead that delivery should be based on what people want and will pay for with providers who decide what they want to give and at what price.
You can see metaphorically the two approaches to persuasion in this case. Persuasion can take either a Source or a Receiver orientation. With the Source approach everything depends upon how the Source thinks and acts, the process and the outcome flow from Source creativity and action. The Receiver orientation is just my Rule, It’s about the Other Guy, Stupid. It doesn’t matter what you do, it matter whether the Other Guy changes.
The Best Practices approach to health is that Source orientation. The Source is the expert and drives everything else. By contrast, Market Forces hit that Receiver orientation and the emphasis upon the Other Guys.
Sure, it takes two to tango and you always have Source and Receiver mixed in every persuasion play if only because we’re talking about communication and those parts must always play. This isn’t Either-Or. It is emphasis.
My bias from both experience and research is on that Receiver, Other Guy orientation. I was never smart enough and could not find enough smart enough partners to get close to the Queen of Tomorrow solution where a bunch of us experts Made It Happen. As long as I kept my own supreme intelligence and efficacy in a straightjacket and maintained a laser beam focus on Other Guys, I could occasionally find success.
Given the size of the persuasion problem here with over 300 million Americans and a couple of million providers of various types, I don’t see how any expert or group of experts can possibly arrive at a solution that actually works. Sure, you can pretend like the Obama Administration does with their health and safety interventions, assuming, of course, you can get them past a court – whodda thought persuasion had to be legal? But even when legal, they don’t produce much Change in Other Guys.
And, isn’t that the TACT?
Posted in Government, Health, Metaphors, Rules | Comments Off


